FAQs

1. Do I need to be 18+ to buy from your store?

Yes. You must be 18 or older to shop with us. We use age verification at checkout to stay compliant with UK laws.

2. How long does delivery take?

We ship from the UK. Orders usually arrive in 2–4 working days with standard shipping.

Need it faster? Choose Next-Day Delivery before 2PM.

3. Do you ship outside the UK?

Not yet — but EU shipping is coming soon. Stay tuned via our newsletter.

4. What payment methods do you accept?

We accept major debit/credit cards, Apple Pay, Google Pay, and other secure payment options depending on your location.

5. My order hasn’t arrived — what should I do?

If it’s past your estimated delivery window, check your tracking number (in your confirmation email). Still stuck? Email us at support@thevapesyndicate.co.uk and we’ll sort it.

6. Can I return my order?

If it’s unopened and unused, yes — within 14 days. Hit us up at support@thevapesyndicate.co.uk to start a return.

7. What if I receive a faulty product?

Contact us within 48 hours of receiving your order. We’ll replace it or refund you. No stress.

8. Do you offer discounts or bundles?

Yes! Keep an eye on our Bundles section and subscribe to our newsletter for exclusive drops and deals.

9. What’s TPD compliant?

All our products meet the Tobacco Products Directive (TPD) standards — meaning they’re legally safe to sell and use in the UK/EU.

10. Still got questions?

No worries. Drop us an email at support@thevapesyndicate.co.uk — we’ll get back to you within 24 hours (Mon–Fri).